Returns & Refunds Policy

Return window

• We want you to be happy with your purchase. Our standard return window is 30 days from the date of delivery for most items.

• After 30 days, we generally cannot offer a refund or exchange, except where required by law or in cases of defective products.

• International returns may require longer processing times due to shipping.

Eligibility for returns
To be eligible for a return:

• Items must be unused, in their original condition, and in the original packaging when possible.

• Posters must not be framed, mounted, altered, or damaged through misuse.

• Proof of purchase (order number, receipt, or confirmation email) is required.

Non‑returnable items
Unless required by law, we typically cannot accept returns for:

• Clearance, "final sale", or custom/personalized items clearly marked as non‑returnable.

• Items with significant signs of wear, misuse, damage not caused by shipping, or that have been framed or altered.

• Digital products or gift cards.

Return shipping costs

• If you are returning an item due to change of mind (not because of damage or an error on our part), you are usually responsible for return shipping costs, including any international shipping fees.

• If the return is due to a defective, damaged, or incorrect item sent by Movie Original Poster, we will work with you to cover or reimburse reasonable return shipping costs, depending on the situation.

• For international returns, we recommend using a tracked shipping method and retaining proof of postage.

How to start a return
To initiate a return:

1. Contact us at support@movieoriginal.com or (513) 279-2640 with your order number, the item(s) you wish to return, and the reason.

2. We will let you know if the item is eligible and provide instructions, including the return address.

3. Carefully re‑pack the item to avoid damage in transit. For posters, use a protective tube or rigid mailer.

4. Ship the item back using a tracked service (recommended for international returns).

5. Once we receive and inspect the item, we will notify you of the approval or rejection of your refund.

Refunds

• If approved, refunds are typically processed to your original method of payment within 7–10 business days after we receive and inspect the returned item.

• Depending on your bank or card issuer, it may take additional time for the credit to appear on your statement.

• Original shipping charges (if any) are usually non‑refundable, except where we made an error or the product was defective.

• For international returns, currency conversion fees or exchange rate differences are the customer's responsibility.

Exchanges

• We currently handle exchanges by treating them as a return plus a new purchase.

• If you want to exchange an item, please start a return for the original product and place a new order for the replacement item once your refund is processed (or sooner, if you prefer).

Damaged, defective, or incorrect items

• If you receive a damaged, defective, or incorrect item, contact us within 7 days of delivery with your order number, description of the issue, and photos if possible.

• We will work with you to provide a replacement or refund, in accordance with applicable law and our internal policies.

• For international orders, we may offer a partial refund or replacement at our discretion to avoid costly international return shipping.

---

Cancellations and order changes

• If you need to cancel or modify your order, please contact us as soon as possible at support@movieoriginal.com or (513) 279-2640.

• Once an order has entered processing or has shipped, cancellation or changes may no longer be possible, and you may need to follow the standard return process after delivery.

 

---

Contact us

For any questions about shipping, returns, or refunds, contact:

Movie Original Poster

Phone: (513) 279-2640
Email: support@movieoriginal.com